Effective Date: August 4, 2026
Shipping Policy
At OMEGAZE (nexacartsmartshop.com), we are committed to delivering your orders quickly and reliably. Below is our complete shipping policy.
1. Free Worldwide Shipping
We offer FREE worldwide shipping on all orders, with no minimum purchase required. Shipping costs are included in the product price — there are no hidden fees at checkout.
2. Order Processing Time
Orders are processed within 1-3 business days of payment confirmation. You will receive an order confirmation email immediately, and a shipping confirmation email with tracking number once your order ships.
3. Estimated Delivery Times
Delivery times vary by destination:
- United States: 7-15 business days
- Canada: 7-15 business days
- Brazil: 7-20 business days
- United Kingdom: 10-20 business days
- Australia: 10-20 business days
- New Zealand: 10-20 business days
Please note: these are estimated delivery times and do not include weekends or holidays. Delays may occur due to customs processing, weather, or other factors beyond our control.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package through the carrier website. Tracking may take 24-48 hours to update after shipment.
5. International Shipping & Customs
For international orders, customs duties and taxes may apply depending on your country regulations. These charges are the responsibility of the recipient and are not included in the product price. We are not responsible for delays caused by customs processing.
6. Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or local regulations. Any restrictions will be noted on the product page. We currently do not ship to PO Box addresses for certain items.
7. Lost or Delayed Packages
If your package has not arrived within the estimated delivery time plus 10 additional business days, please contact us at support@nexacartsmartshop.com with your order number. We will investigate with the carrier and either reship your order or issue a full refund.
8. Damaged Packages
If your package arrives damaged, please take photos and contact us within 48 hours of delivery at support@nexacartsmartshop.com. We will arrange a replacement or refund.
9. Contact Information
For any shipping-related questions:
- Email: support@nexacartsmartshop.com
- Phone: +55 62 98136-7390
- Address: Rua 201, 129, Goiânia, GO 74643050, Brazil
OMEGAZE is owned and operated by Dickson Aghaindum Atali, Goiânia, GO, Brazil.
