Effective Date: August 4, 2026
Refund and Returns Policy
At OMEGAZE (nexacartsmartshop.com), customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns process.
1. Return Window
You may request a return within 30 days of receiving your order. Items must be in their original condition — unused, unworn, and with all original tags and packaging intact.
2. How to Request a Return
To initiate a return, please email us at support@nexacartsmartshop.com with the following information:
- Your order number
- The product(s) you wish to return
- The reason for the return
- Photos of the product (if damaged or defective)
Our team will review your request and respond within 48 hours with return instructions and the return shipping address.
3. Refund Eligibility
Full refunds are issued for:
- Defective or damaged products
- Wrong items received
- Items not as described
- Orders cancelled before shipment
Partial refunds may be issued for items returned in used or opened condition, at our discretion.
4. Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons:
- Personal care products (opened)
- Intimate apparel
- Custom or personalized items
- Gift cards
3. Return Shipping
For defective, damaged, or wrong items: OMEGAZE covers all return shipping costs. We will provide a prepaid return label.
For returns due to change of mind: The customer is responsible for return shipping costs. Original shipping (free) is non-refundable.
6. Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Depending on your bank, it may take additional 3-5 business days for the refund to appear on your statement.
7. Exchanges
If you need to exchange a product for a different size, color, or model, please contact us at support@nexacartsmartshop.com. We will guide you through the exchange process. Price differences will be charged or refunded accordingly.
8. Order Cancellation
Orders can be cancelled free of charge if requested before the order has been shipped (within 24 hours of placing the order). Once an order has shipped, it cannot be cancelled but can be returned under our return policy.
9. Contact Information
For all return, refund, and exchange inquiries:
- Email: support@nexacartsmartshop.com
- Phone: +55 62 98136-7390
- Address: Rua 201, 129, Goiânia, GO 74643050, Brazil
OMEGAZE is owned and operated by Dickson Aghaindum Atali, Goiânia, GO, Brazil.
